Telesales Executive

Roles & Responsibilities Responsibilities Perform outbound calls as a marketing tool to carry out a variety of sales and marketing activities, including cold calls, cross selling and up selling to new and existing customers Attend to telephone queries from customers and direct such calls to an appropriate Company or Bank personnel where necessary. Perform any after-call functions to complete the cycle of call Achieve pre-set Key Performance Indicators for the individual and assist in the achievement of the overall sales target as set by the Company and/or the Bank. Provide feedback and suggestions on programmes handled to improved and/or enhance existing and future telemarketing programmes Perform duties/tasks ancillary to the selling activities cited above, including mailing, typing, faxing and dispatching from time to time. Complete daily and weekly reports to measure individual effectiveness and provide figures showing weekly productivity of individual. Ensure each call handled meets the service standards of the Company and the Bank Create and/or maintaining proper client, call and sales records and customer database as required by the Company and/or Bank. Ensure confidentially of data in the manner and to the extend required by the Company and/or the Bank. Qualification Minimum Diploma and above Experience in telesales within finance industry is a must Self driven and goal oriented Require CMFAS M5, M9, HI