What is in a Telesales Executive’s job description?
A Telesales Executive, or in some cases a Telemarketer, is a member of the sales team who will contact clients, potential customers, or previous customers by telephone. Their aim will be to sell, or upsell, products and services. Essential parts of a Telesales’ job description: Telesales Executives will often work with a wider customer service team to help identify potential customers. They will make initial contact with these individuals to help generate sales. Occasionally, Telesales Executives may have to deal with troubleshooting or complaints, so they will need to be great problem solvers. Telesales Executives can also be called Telesales Representatives, Telemarketers, or Telephone Salespersons. This role is a huge part of e-commerce businesses but will be present in most B2B and B2C businesses as a whole. Telesales Executive Job Description Example Helpful information About the role Copy Text Can you sell a product or service with ease? Are you a master of words, with the confidence to speak to customers or clients on a day-to-day basis? Is problem-solving a second nature for you? If this sounds like a role you would thrive in, we’re looking for you! Here at [Company Name] we’re looking for a Telesales Executive who can help to generate leads, sales, and potential relationships with new customers and clients. We’re looking for a problem solver with flawless communication skills who will represent the business in a way that matches our values and tone. You’ll be fully trained on our products and services and will work closely with our sales and further customer service team to ensure expertise in every area. Helpful information Telesales Executive Responsibilities Copy Text Remember these are only example responsibilities for a Telesales, not every point here will be relevant for your specific Telesales role. Be sure to edit and add to these Telesales responsibilities as necessary. • Creating contact lists with potential customers’ details listed. • Helping to form and improve a script which can be used to lead conversations with customers. • Using communication techniques in order to improve sales and leads. • Work towards sales targets. • Answer questions or complaints from customers. • Collate lists of any frequent complaints or questions from customers and pass these along to the relevant departments. • Work with sales and product teams to stay up to date on new features of our products. Helpful information Telesales Executive Requirements Copy Text Remember these are draft requirements for a Telesales Executive. Not all of these will be relevant to your specific Telesales job ad. Please edit the below text to match your exact needs. • Around 1 to 2 years of customer service or sales experience. • Fluent in English (other languages are a bonus). • Basic knowledge of CRM such as Salesforce. • Fluency with office programs (Word, Excel, etc.) • Experience working with a wider sales team is a plus. • Great communication skills (both written and verbal).