Telesales Agents should possess sales experience, and should be able to find, attract, and sell the product to new clients. They need strong communicative skills, and are responsible for contacting potential and existing customers by phone to inform them of their company’s products, services and offers Their duties include tracking customer contact lists, explaining the benefits of products, and taking payment information. They must be able to close the deal, and problem solve customer queries. This assessment contains 9 questions that test the candidate’s ability to pitch to sell the business product, communicate effectively, as well as demonstrate their resilience.
SKILLS TESTED IN THIS ASSESSMENT
The skills tested in this assessment for a Telesales Agent will showcase their overall ability to manage the day to day responsibilities of their role, and how they interact with prospects. Their answers will demonstrate their sales capabilities, and you will get a feel for their ability to communicate quickly and effectively, persist with clients/prospects, and solve client problems.
WHAT TO TEST WITH THIS ASSESSMENT
You can expect to learn how the applicant would communicate, and their resilience. You’ll get a sense of their personality and natural charisma, along with their communication skills, level of persistence and ability to problem solve, and how they manage difficult situations and clients.